Frequently Asked Questions

F.A.Q Index

1. How do I go about placing an order to purchase goods from Auweb.net.au?

2. How can I pay when I have ordered something from Au web.net.au?

3. Is there an additional cost or surcharge involved for paying via credit card?

4. How and when do I receive my goods once I have placed an order?

5. What kind of warranty & support does Auweb.net.au offer on purchased equipment?

6. Is the pricing listed on your website inclusive of goods & services tax?

7. Is the pricing listed on your website inclusive of delivery?

8. Does Auweb.net.au deal with customers right around Australia?

9. Can I return goods or equipment that I may have purchased for a refund?

10. Can Auweb.net.au arrange installation of purchased components or equipment?

There are several very simple methods to go about placing an order:

Via the Auweb.net.au website!
Via E-mail: sales@auweb.net.au
Via Facsimile: +61 54716064
note:Because of the nature of this being purely an internet based business offering closer to wholsale prices we do not take telephone enquiries. You can however request to call our representative if you cannot explain your enquiry in an email.
If you have any questions regarding placement of an order, please e-mail support@auweb.net.au

Q2. How can I pay when I have ordered something from Auweb.net.au?

Auweb.net.au offers a wide range of payment options to our customers:

DD (Direct Deposit). Please use these account details:

Au Web Group
BSB:484-799
Act. No:043632733

Important! Please quote your name and or product order number when completing an EFT (Direct Deposit) transfer.
We most commonly accept the direct deposit method from customers, because it is the swiftest and most efficient way to process the payment. Also you dont have to pay the credit card surcharge of 2% and your order is dispatched sooner.

Credit Card. (Visa, Mastercard, Bankcard). There is a 2% additional surcharge for paying via credit. You may provide us with your credit card details by using our secure on-line facilities when in the order process, or by fax. Please DO NOT e-mail credit card details.

Cheque and Money order (if required):
If you absolutely have to pay via this method, we require all cheques and money orders made out and posted to:

AU Web Group
70 Banksia Avenue
Coolum Beach, QLD, 4573

Note: no orders are processed untill payment has cleared in AU Web Group's account. This is another reason we ask you direct deposit and try to abstain from using cheques and Australia Post money orders.

Q3. Is there an additional cost or surcharge involved for paying via credit card?

Yes, all credit card payments incur a 2% surcharge to cover the terminal transaction. If you do not want to pay what is normally another $5 - $15 credit card surcharge, simply use the direct deposit or cheque payment method.

Q4. How and when do I receive my goods once I have placed an order, what about shipping? See delivery details here

Q5. What kind of warranty & support does Auweb.net.au offer on purchased equipment?

All components, tech & multimedia accessories purchased from Auweb.net.au come with a one-year repair or replacement guarantee. Some product brands and models come with up to 2 and 3 year warranty, though this soley depends on what the manufacturer offers. A manufacturers 1 year minimum warranty is provided at all times. Almost all products sold through Auweb.net.au have Australian locations to have the item serviced or replaced.

Q6. Is the pricing listed on your website inclusive of goods and services tax?

All our products on Auweb.net.au have GST inclusive amounts included in the product price and these amounts will also be itemised on your AU Web Group invoice.
Your invoice will appear from AU Web Group, as this is the trading name of Auweb.net.au.

Q7. Is the pricing listed on your website inclusive of delivery?

Pricing for freight and delivery varies depending on items purchased and the requested total product weight and delivery location. For this reason the product price listed on our website DOES NOT include freight charges. You will have various options presented when completing the ship to form throughout the order process in a drop down box. Majority of items are much less than the 20kg threshold and so usually require no more than a AU$14 Incl. GST courier delivery charge. There are other options including AU$18 Air Express next day delivery with a 5kg max weight threshold before requiring P.O.A delivery cost quoted. Big heavy and or bulk company orders exceeding 30kgs will require the P.O.A price quoted for delivery. We always send the delivery cost to your email and await confirmation from you via email before processing the order in this case .Click here to read about delivery and our requirements.

Q8. Does Auweb.net.au deal with customers right around Australia?

Yes, we have an extensive customer base that spreads nation-wide. We regularly ship goods Australia wide, and are constantly looking for new ways to service our interstate customers better including offering the most affordable delivery rates.

Q9. Can I return goods or equipment that I may have purchased for a refund or replacement?

Auweb.net.au will only provide replacements in particular circumstances, such as when an item is found to be faulty upon delivery. We will only refund where the product has been damaged in transit and if we do not have another product of that particular model in stock. In this case you are required to inform Auweb.net.au within 24 hrs. Customer's are NOT elligible for refunds/replacements simply if they have changed their mind about the product they wish to buy. Equipment that is deemed faulty during the warranty period will be repaired or replaced in accordance with the warranty policy applicable to that individual product, found on any of the mother company websites here. Please contact our sales staff if you have any questions concerning our refund policy and the options that may be available to you.

Q10. Can Auweb.net.au arrange installation of purchased components or equipment?

As Auweb.net.au are only selling products at closer to wholesale prices via the internet and this is our main focus, no we do not do any service installation work.

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